We are a real estate information service connecting people in the real estate market. Trecom.ai and our subsidiaries and affiliates (collectively “Trecom.ai”) provide you with access to a variety of services, including but not limited to the www.trecom.ai website (the “Website”), Trecom.ai’s mobile applications, and all the products and services available through our website (collectively the “Services”).
Our Privacy Policy is incorporated as part of the Trecom.ai Terms of Use. Please read this Privacy Policy and our Terms of Use carefully before using our Services. By using Trecom.ai’s Services, you agree to the provisions of this Privacy Policy. If you do not wish to be bound by this Privacy Policy, please do not use our Services.
Overview
This document outlines the Privacy Policy for the services provided by Trecom.ai and its subsidiaries and affiliates (collectively, “Trecom.ai”). Trecom.ai is a real estate information service connecting individuals in the real estate market.
Our services include the www.trecom.ai website (the “Website”), Trecom.ai’s mobile applications, and all associated products and services (collectively, the “Services”). The Website is owned and operated by Trecom Technologies Private Limited, a company incorporated under the laws of India.
Agreement to This Policy
This Privacy Policy is an integral part of the Trecom.ai Terms of Use. By utilizing Trecom.ai’s Services, you agree to the provisions of both this Privacy Policy and our Terms of Use. If you do not consent to be bound by this Privacy Policy, please refrain from using our Services.
Why We Collect Your Information
As a real estate information service, Trecom.ai collects information to effectively provide and optimize our Services. Our objectives include:
Personalizing Your Experience: Customizing our Services to deliver the most relevant information for your needs.
Maintaining Engagement: Keeping you connected with Trecom.ai and updating you with real estate news and information.
Facilitating Connections: Introducing you to verified real estate professionals for buying, selling, renting, or researching property, and optimizing communication between you and these parties.
We are fully transparent about the data we collect, why we collect it, and how we use it — ensuring a secure and efficient experience.
Applicability of the Policy
This Policy applies to all individuals who use our Services and includes:
Users: All individuals using Trecom.ai Services.
Real Estate Professionals (REPs): Users such as landlords, agents, developers, brokers, and subscribers who create accounts (free or paid) to list properties, use advertising tools, or access professional services. Leads are forwarded to REPs on behalf of users as described below.
Information We Collect
A. Information Collected Automatically
We use cookies, log data, web beacons, and analytics tools to collect and analyze information from all visitors, including:
IP address, browser type, operating system, referring web pages, pages visited, and approximate location.
Mobile number, carrier, email address, device type, search terms, and cookie data.
Cookies:
We use session cookies to keep you logged in and understand usage behavior, and persistent cookies to remember preferences and improve consistency between sessions.
You can disable cookies via browser settings, but some features may not function properly.
B. Personal Information You Provide
We collect personal data you voluntarily provide during registration or interaction with our Services, such as:
Name, contact details, mobile number, email address, and profile images.
C. Information from Real Estate Professionals (REPs)
If you register as a REP, we may collect:
Name, company name (if applicable), phone number, and email address.
For paid accounts, billing details such as campaign descriptions, credit card information, and addresses.
A Trecom.ai representative may contact you to verify this information.
D. Information from Third Parties
We may obtain supplementary information from third-party partners (e.g., income predictions, purchasing likelihood) to help REPs serve you better. This data is shared only with REPs you choose to engage through Trecom.ai.
E. Location Data
If you provide location data (e.g., city, ZIP code, address), we store and use it to provide localized features, relevant listings, targeted advertising, and improved analytics.
How We Use and Share Your Information
Types of Data
Personal Information: Name, address, email, phone number, and similar identifiable details.
Sensitive Personal Information: Financial information, passwords, or health-related data.
Other Information: Device details, IP address, browser logs, and preferences.
Use of Personal Information
We use your information to:
Enable account login and secure access.
Resolve service-related issues and send updates or announcements.
Communicate regarding your account or listings.
Comply with legal or regulatory requirements.
We may disclose personal data when legally required, to protect our users, or to enforce our rights.
Use of Other (Non-PII) Information
We use Non-PII for:
Business operations and service improvement.
Market analysis and advertisement optimization.
Enhancing user experience through personalization.
Providing targeted advertisements relevant to your interests.
Specific Information Sharing Scenarios
| Scenario | Information Shared | Purpose/Details |
|---|---|---|
| Direct Contact with a REP | Contact information and usage data | Shared with the REP you intended to contact, with your consent. |
| Mortgage Services | Necessary personal details | Shared with mortgage partners solely to deliver requested services. |
| User-Generated Content | Publicly visible data (e.g., forum posts, comments) | May be visible to other users; Trecom.ai is not responsible for misuse. |
| Marketing Offers | Email address, phone number | May be shared with reputable organizations offering relevant services. |
| Ad Networks | IP address, domain type, clickstream data | Used to display customized advertisements. |
| Analytics & Mobile Ads | Log data and location data | Used by trusted third parties to analyze and optimize mobile performance. |
| Business Transfers | User information | Considered a business asset and may be transferred during mergers or acquisitions. |
Non-Personally Identifiable Information (Non-PII) and Opt-Out
Non-PII includes data that does not identify an individual, such as browser type, app version, and general interests.
We may use and share Non-PII with partners to improve advertising relevance, user experience, and analytics.
Opt-Out:
You can opt out of Non-PII tracking by clicking the Opt-Out link on our Website. This will insert a cookie that prevents personalized tracking.
Note: Clearing cookies, using a new browser, or switching devices will remove your opt-out preference.
Your Preferences and Contact Information
If you do not wish for us to share your contact information with other organizations or would like to delete your data, please contact:
📧 [email protected]
📧 [email protected]
Security and Policy Changes
Security:
We use commercially reasonable security measures, including SSL encryption, to protect sensitive information like payment data. However, no system is entirely secure. Users are responsible for maintaining password confidentiality and account accuracy.
Third-Party Websites:
Links to external websites are provided for convenience. Trecom.ai is not responsible for their privacy practices and recommends reviewing their respective policies.
Policy Updates:
We may periodically update this Privacy Policy. Significant changes will be communicated via notices on our Website. Please check this page regularly for the latest version.
Grievance Officer
In accordance with the Information Technology Act, 2000, and the applicable rules, the Grievance Officer for Trecom.ai is:
Name: Raj Kumar
Office: Trecom WeWork, Prestige Atlanta, 80 Feet Rd, 1A Block, Koramangala, Bengaluru, Karnataka 560034
Email: [email protected]
Contact: +91 95873 78727